During the Covid19 pandemic all patients calling for appointments will be added to the telephone triage list. This is for patient safety and minimises the risk.
Triage Call List
You can call Monday - Friday between 8.00am - 11.00am for same day telephone consultations. The care navigator will take information from you and add you to the appropriate triage list. You will be called the same day by a clinician, advanced nurse practitioner or clinical pharmacist. If you miss the first call back they will make one more attempt, if this is unsuccessful you will need to re-book on the triage list. If for any reason you do not get a call the same day you will automatically be added to the triage list for the following working day.
Medical treatment may also be obtained on Saturdays and Sundays at the Hawksbury Road Surgery tel 01268 682303 , bookable on the day, and Audley Mills Surgery on 01268 740501 There will be a doctor and nurse in attendance for routine appointments
This does not take the place of the 111 service.
By phone - please contact as soon as possible in order for us to give the slot to someone else